Customer Service Representative
Are you a customer service expert with the ability to effectively and seamlessly move from one task to another? Do you enjoy the satisfaction that comes from providing service and support to others? Are you ready to learn about parking? If this sounds like you, then apply to be a Customer Service Representative in the Public Works Department with the City of Champaign.
Responsibilities of Position
The Customer Service Representative is part of the team dedicated to providing superior front-line customer service for the Public Works Department. They are the first point of contact for a variety of questions and inquiries, so they are subject matter experts on the breadth of the Department’s services and programs, people, and resources. Customer contacts may be routine or complex, positive or complaint-driven, so the ability to effectively communicate and interact in all types of situations is a must. The Customer Service Representative uses multiple software programs to accept and reconcile a variety of payments; receive, route, and resolve parking citation appeals; maintain accurate and current data; issue parking permits; and run reports/queries. The successful candidate will possess a strong attention to detail and excellent writing and time management skills. The Customer Service Representative performs an integral role as a dispatcher during snow and ice and other Public Works emergency responses that may require working up to 16-hour shifts.
Applications must be submitted online no later than Sunday, August 3, 2025.
Salary and Benefits
- Starting salary: $26.41 per hour
- Full-time, on-site, FLSA-non-exempt, AFSCME bargaining unit position.
- The City of Champaign offers excellent fringe benefits including:
- Paid vacation, sick, and personal leave and 11 paid City holidays each year
- Health, life, dental, and vision insurance
- Retirement health savings and flexible spending plans
- Retirement benefits through the Illinois Municipal Retirement Fund (IMRF)
View the full AFSCME contract at ChampaignIL.gov/hr/jobs/bargaining-units/.
Required Qualifications
- High school diploma or equivalent. Completed coursework without a diploma or certificate will be considered.
- Professional customer service experience requiring frequent interactions with customers or the public.
- Excellent customer service skills: courtesy, patience, active listening, ability to solve problems and respond promptly to citizen requests in person, via telephone, and online.
- Ability to use Microsoft Office Suite, including Word and Excel, or similar programs.
- Two-year degree in Business Administration or related field.
- Experience with cash handling and financial reconciliation.
- Experience with web-based business software applications and other computer applications, complex database programs, or information systems, for reporting, parking permit management, or asset management.
