BEING RESCHEDULED Business Success Seminar - Customer Value Solution & Complaint Resolution

Description

The Chamber's Morning Session Business Success Seminar will focus on: Customer Value Solution & Complaint Resolution

Part 1: Customer Value Solution
Outstanding customer service is more than just a series of steps. It is about appreciating a customer's desire to do business with your organization. Building on a customer's perception of your value, by delivering service that advances your value, assures ongoing business with the customer.

Part 2: Complaint Resolution
There are two aspects of complaints: emotional and rational. Resolving complaints requires dealing with both by clarifying complaints, lowering anxiety for both parties, using practical guidelines and applying a process that deals with both emotional and rational factors to build even stronger customer relationships. 

The cost to attend is $57 for Chamber members ($99 for morning and afternoon sessions) and $74 for non-members ($129 for morning and afternoon sessions). Refunds will not be given for cancellations, although substitutions of individuals can be made.

To register, contact Caryn at caryni@champaigncounty.org or call 217.359.1791. Registration deadline is Tuesday, October 1. Registration forms are also available here.

This seminar is brought to you by Dale Carnegie Training and the Champaign County Chamber of Commerce.